1. Scope

This Policy applies to:

• • Visitors to donizo.com
• • Users of app.donizo.com
• • Contractors, clients, and partners using Donizo mobile, web, or API services

2. Information We Collect

We collect and process:

• • Account Data: Name, email, phone, company details, billing details
• • Usage Data: Voice inputs, proposals, job requests, feedback, communications, logs
• • Device/Technical Data: IP, device identifiers, browser type, operating system, cookies, analytics
• • Financial Data: Payment details, VAT numbers, invoices, transactions
• • Project Data: Files, images, drawings, documents, and metadata provided or generated within the Platform

3. How We Use Information

We process data to:

• • Provide Services: Generate and deliver proposals, manage jobs, and enable communication.
• • Improve Platform: Refine our pricing engine, AI systems, and product performance.
• • Personalize Experience: Adapt pricing, recommendations, and workflows.
• • Ensure Compliance: Meet tax, accounting, and regulatory requirements.
• • Protect Security: Detect fraud, abuse, and unauthorized access.
• • Support Business Growth: Develop new features, expand into new markets, and analyze usage trends.

4. Lawful Bases for Processing

We rely on:

• • Contract necessity: to deliver requested services.
• • Consent: for marketing and optional features.
• • Legitimate interests: to secure, improve, and scale the Platform.
• • Legal obligations: to comply with tax and regulatory requirements.

5. Sharing & Transfers

We do not sell personal data. We may share it only with:

• • Service Providers: Hosting, payments, analytics, customer support.
• • Regulatory Authorities: When legally required.
• • Business Transactions: During mergers, acquisitions, or restructuring.

Data may be transferred internationally. Safeguards (e.g., GDPR Standard Contractual Clauses) apply.

6. Data Retention

• • Retained as long as necessary for services, compliance, or legitimate business use.
• • Voice inputs, proposals, and job data may be stored and used internally to train and enhance Donizo's AI systems, in anonymized or aggregated form.
• • Users may request deletion, subject to legal and accounting obligations.

7. Your Rights

Depending on jurisdiction (GDPR, UK GDPR, CCPA, etc.), you may:

• • Access, correct, or delete your personal data
• • Restrict or object to processing
• • Request portability of your data
• • Withdraw consent (where processing is based on consent)

Requests can be made to privacy@donizo.com.

8. Cookies & Tracking

We use cookies and similar technologies for authentication, analytics, and marketing (with consent where required).

9. Children

The Platform is not directed at individuals under 16 years of age (or local equivalent). We do not knowingly process children's data.

10. Security

We apply strict measures:

• • Encryption of sensitive data
• • Role-based access controls
• • Continuous monitoring and audits

11. Business Use of Data

• • Your data remains yours.
• • Donizo retains full rights to aggregated, anonymized, and derived data created through Platform usage.
• • This aggregated intelligence fuels Donizo's AI-driven pricing and proposal systems, benefiting all users.
• • Such use is perpetual, worldwide, and non-revocable.

12. Changes

We may update this Policy. Updates will appear on donizo.com and app.donizo.com with a new "Last Updated" date. Significant changes will be communicated directly.

13. Contact